Puff Exchange Shipping Policy

Adult Signature Requirement
All orders require adult signature confirmation upon delivery, which may result in additional shipping costs. This ensures your package is safely received.

Shipping Locations
Orders are shipped from Puff Exchange’s main warehouse or one of our retail locations: Jackson, Auburn, or Grass Valley. Shipping charges are calculated based on package dimensions, travel distance, and weight.

Processing and Shipping Times
Please allow 1-2 business days for order processing. Carriers pick up orders Monday through Saturday, excluding holidays.

Tracking Information
Tracking details are sent via text or email once your order is packed and shipped. If your tracking shows “Delivered” but you have not received your package, contact our customer service immediately via support@puffexchange.com.

Shipping Address Accuracy
Please ensure your shipping address is correct during checkout, as we cannot modify it after your order is finalized.

Discreet Shipping
All items are shipped discreetly in plain packaging for your privacy.

International Shipping
International shipping is available where applicable. Please be aware that import fees, duties, and taxes are the responsibility of the customer and are not included in our shipping costs. Puff Exchange is not liable for additional charges once your order leaves the United States. If you refuse to pay these charges, your card will be charged for all shipping costs incurred.

Insurance and Delivery Responsibility
Insurance is included on all shipments. Customers are responsible for arranging delivery with the carrier if signature and identification are required.